Casey Contorno

Manager, Provider Services @ComPsych

Build relationships with customers and contracted medical groups to better understand demands and increase satisfaction\\\\n-Serve as escalation point for key customer issues through collaboration with Account Management\\\\n-Subject matter expert in Genesys telephony platform; responsible for leveraging platform functionalities to increase understanding of customer issues and concerns\\\\n-Strategically analyze and distribute domestic recruitment efforts across 6 recruiters\\\\n-Analyze and improve provider onboarding lifecycle from recruitment to eventual activation within the network\\\\n-Collaborate with internal stakeholders to identify inefficiencies in access related to insurance network coverage\\\\n-Responsible for day-to-day operations of 20+ direct reports, 15+ indirect reports and 1 Team Lead across 5 cross-functional teams\\\\n-Manage contact support operations for Network Services (auto-attendants and 10+ call queues)\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n