Casey Clayton
Watchmaker @ C.D. Peacock
- Role
- Watchmaker at Cd Peacock Jewelers
- Location
- Palatine, IL, US
- LinkedIn followers
- 500 followers
About Casey Clayton
Level 60 Rolex plaque watchmaker. Detail-oriented Operations professional with 10+…
Experience
Watchmaker
May 2012 — Present
Lead and manage all aspects of repair operations as the sole Watchmaker for the historic Chicago jewelry store. Provide exemplary customer service while consistently exceeding business profitability metrics and industry standards on quality of repair. Effectively manage the protocol for all post-sales service. • Received 7 performance-based raises since hired for outstanding quality of work. • Reduced repair return rate by 55% over predecessor and increased customer rate of return by 37%.• Achieved a 163% increase in client satisfaction measured by the rate of repair drop-off. • Served as a critical member in the launch of a new retail location & subsequent re-launch after reconstruction. • Maintained the longest warrantee in the industry for quality of work while consistently meeting Rolex’s standards.
Skills
- Diamond Jewelry
- Diamonds
- Visual Merchandising
- Retail
- Luxury Lifestyle
- Merchandising
- Teaching
- Wholesale
- Marketing Strategy
- Jewelry
- Gems
- Luxury
- Watches
- Gemology
- Brand Development
- Luxury Goods
- Watch Repair
- Fashion
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