Casey F.
Manager, Educational Content @Prompt Health
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WORK HISTORY
Manager, Educational Content @Prompt Health
I get to manage the strategy, creation, and optimization of educational content for Prompt! I lead our Educational Content team to produce high-quality resources, including video courses and knowledge base articles, all tailored to the specific needs of our customers. I collaborate cross-functionally with Product, Design, Marketing, and Client Success to address customer pain points, improve product adoption, and reduce churn. My goal is to stay ahead of industry trends to deliver impactful educational programs that empower customers to maximize their success with the software, all while ensuring compliance with healthcare regulations and accessibility standards. I am grateful every day, knowing how lucky I am to say that I love what I do - thanks to my incredible team, amazing leaders, and our company\'s mission, that is always close to my heart - to drive extraordinary outcomes for healthcare businesses and their patients.
EDUCATION
The University of Texas at Austin
Bachelor of Science (BS), Communication Sciences and Disorders
The University of Texas at Austin
Master of Arts (MA), Speech Language Pathology
ABOUT CASEY F.
With a decade of hands-on healthcare expertise in the field of adult inpatient, outpatient, and home health rehabilitation as a licensed Speech Language Pathologist and certified brain injury specialist, I am now galvanized every day by the extraordinary opportunity to work as a leader of the educational content team at Prompt.I feel truly grateful to be a part of such an innovative, compassionate, dedicated team of people on a mission to drive the rehab industry forward, changing the game for all of the incredible helpers on the front lines of the healthcare field - from business owners, to front office coordinators, to billing and revenue professionals, to clinical providers – with patients able to receive better care and achieve better outcomes as a result.What I’m saying here is - Prompt makes everything better… way, way, way better. And that is what I love to do with the traditional training experience. Make it way better. Every day on the educational content/training team, we produce videos, articles, webinars, you name it - with the learner in mind. Still a neuro rehab therapist at heart, I love brains and how they work and learn, and I love connecting with others and partnering with them on their journey developing and/or strengthening their knowledge and skills. Now I get to do it with the same spirit (and same amount of puns), but on a bigger scale with a bigger impact – and with a team of like-minded subject matter experts and creators to collaborate with, and with more fun production resources in my toolkit. My goal is for every Prompt U student to get the absolute most possible return on their investment of their time training and on the exceptional features in our product, all while cultivating an authentic connection with us, because our customers – and consistently striving to exceed our customers’ expectations – is our north star. So to all of my star students, who are the cornerstone of inspiration in my career, I appreciate each of you - and can’t wait to see you in Prompt U!
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