Rebecca Staniforth

Client Services @Ntt

Bristol, GB

As NTT’s Client Services Assistant, I am responsible for many of the day to day admin tasks that are required to run a successful fundraising campaign, such as sending call recordings to clients, dealing with complaints, monitoring calls to ensure that potentially vulnerable individuals are not signed up for donations and responding to client queries. I also assist the Client Relationship Managers with tasks such as proofreading, writing case studies, preparing end of campaign reports and sending daily stats to clients.Since April 2018, I have also been working on a campaign for the Virgin Money London Marathon Charity of the Year. This has involved ensuring that runners have a smooth supporter journey, from initial application through to race day. I have dealt with social media, email and telephone enquiries from runners and have helped to coordinate mass emailing.