Casey Fowler

About Casey Fowler

Strategic and results-driven professional with global experience in operations, capital raising, business development, and corporate growth. Proven success in fast-paced, high-growth environments, leading cross-functional teams, driving large-scale initiatives ($1B+), and building C-level relationships. Expertise spans management, sales and marketing, PR, entrepreneurship, and product development. Specialties: Leadership, Analytics, SaaS, Supply Chain, Management, Budget/Forecasting, International Operations, VC/PE fundraising, C-Suite and Executive Leadership

Experience

1. Senior Director, Services

   LSPedia

   Dec 2024 — Present

   LSPedia specializes in providing track-and-trace, compliance, and supply chain solutions for the pharmaceutical and food industries. Their flagship product, the OneScan Suite, helps companies comply with regulations like the U.S. Drug Supply Chain Security Act (DSCSA) and the Food Safety Modernization Act (FSMA).As Senior Director of the Services division my responsibilities surround managing profitability and cost management for our Professional Services and Customer Success teams, ensuring alignment with revenue and margin goals. Additional responsibilities include building, managing, and mentoring a scalable, high-performing team through effective hiring, retention, and development strategies. The Senior Director of Services role also owns and refines departmental processes, SOPs, and handbooks to ensure scalability, efficiency, and compliance with quality standards. Other responsibilities include improving service quality, cultural alignment, and measurable ROI while meeting customer success metrics such as NPS, churn, and retention. The natural cross-functional collaboration with Support, Sales, and R&D provides the opportunity to optimize services, improve product adoption, and drive operational alignment with stakeholders.

Education

• University of Maryland

  MS, Biochemistry

  2004 — 2006

• University of Mary Washington

  Bachelor's Degree, Chemistry

• University of Maryland

  Master's Degree, Biochemistry