Casey Virtuoso

About Casey Virtuoso

HIGHLIGHTS:Exceptional problem solver, Dedicated team player, Focused and driven, Microsoft Office Skills, Communication, Positive attitude, Customer Service Initiatives, Strategic planning, Operations Skillset

Experience

1. Ams HR Operations- Employee Relations Advisor

   TikTok

   Dec 2022 — Present · Los Angeles County, CA, US

   Partner closely with HRBPs and people managers on ER-related matters, including advising on employee discipline, underperformance, terminations, reasonable accommodations, complex leave scenarios, investigations, written warnings, policy violations, and other related matters·Triage employee complaints to the appropriate workplace investigation teams while lending support and guidance for workplace investigations as needed·Support HR/ER-related training for people managers and HRBPs locally and globally·Closely collaborate with employment counsel while navigating complex escalations·Work on ER-related projects such as CMS implementation and usage, employee handbook and related policies, and procedure updates·Conduct and support workplace investigations, intake, review, report drafting, and CMS management·Advise on Leaves of Absence cases and provide sound support and suggestions to local/global HRBPs·Partner closely with HR Operations partners such as Immigration, Payroll, Benefits, Lifecycle, and On Call teams for the AMS region·Independently manage the interactive process with applicants and employees requesting accommodations due to disability/medical and religious beliefs for remit of employees·Independently manage ER-related matters for performance management including performance improvement plans and Memo drafting and executions for remit of employees·Own data resources and management for the AMS Employee Relations team, identify process optimization opportunities and own improvement efforts·Conduct data audits for reasonable accommodation and performance management data·Build ER-related SOPs, working instructions, and guidelines to support HRBP\'s and employee managers·Maintain strong working relations amongst local and global partners in different time zones

Education

• Florida State University

  Information Communication Technologies, Communication and Media Studies

  2011 — 2015

Skills

• Social Media Marketing
• Microsoft Office
• Social Networking
• Collaborative Problem Solving
• Organizational Effectiveness
• Creativity Skills
• Creative Solutions
• Teamwork
• Personable
• Social Skills
• Time Management
• Operations Management