Casey P.
Client Success & Growth | Epic Alum | Seed-Series C | I build customer experience from 0 to 1 and create scalable strategies that 2X revenue
- Role
- Head of Client Services at Big Data Studios
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Casey P.
Client-centric leader and builder with deep healthcare expertise; value-based care and population health SME. I help teams solve problems that matter, and deliver value at scale, one conversation at a time. What I’m best at-Leading with curiosity-Building relationships and trust-Empathetic problem solving in fast paced environments-Advocating for simplicity whenever possible -Building 0 to 1, then scaling 2 to 100+ by leveraging data, collaboration, and automation -Improving end-to-end experiences-Value realization
Experience
Head of Client Services
Feb 2024 — Present
Own growth and retention strategy for all healthcare clients, stood up CS function-Responsible for closing new business, implementation, pilot conversion, time to value, value realization and client expansion-Manage contract negotiations (increasing YoY account revenue up to 2X), renewals, and end-to-end escalation management with rapid response processes-Drive client outcomes and continuous improvement for Fortune 50 companies, achieving up to 72% unique open rates (2-3X baseline) and 73% tool engagement (120% above baseline)-Shape Go-To-Market Strategy by providing strategic insights on healthcare industry trends, payer needs, and provider system pain points-Partner closely with Product and Engineering, translating customer feedback into roadmap priorities from early scoping through adoption-Led the adoption of client-facing implementation playbooks that reduced time to value by up to 50%-Lead executive engagement sessions focused on organizational goals, partnership development opportunities, and product roadmap discussions to drive organic growth. Clients include HCSC, Centene, Quartz/UW, Clover, Inland Empire Health Plan, Zelis -Navigate complex organizational dynamics across operations, marketing, technology, quality, and patient/member experience teams to drive alignment and create internal champions
Education
University of Illinois Urbana-Champaign
Bachelor of Science - BS, High Honors, Community Health
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