Casey Langley
Manager, Operations @McLean & Company
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WORK HISTORY
Manager, Operations @McLean & Company
Lead and develop a team supporting facilitated engagements, participant feedback, and client inquiries- Drive data‑backed product and process improvements, delivering clear recommendations aligned with member and market needs- Maintain accurate Salesforce reporting and dashboards to support facilitator targets and optimize use of client entitlements- Oversee delivery feedback processes, translating insights into actionable, member‑centric improvements- Train sales teams on product offerings and workflows to strengthen sales enablement- Build a high‑performing team culture through goal‑setting, coaching, workload management, and collaboration- Manage end‑to‑end scheduling of facilitated engagements, balancing client requirements, facilitator availability, and delivery targets.
EDUCATION
King's University College
Bachelor's degree, Human Resources
ABOUT CASEY LANGLEY
McLean & Company provides unprecedented value to its clients through relentless product innovation and transformational HR solutions. We’re committed to providing better research than anyone through critical insights, groundbreaking frameworks, and easy-to-use quality deliverables.
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