Casey Kingsbury

Senior Manager - Customer Support at ECHO Incorporated

Role: Senior Manager - Customer Support at ECHO Incorporated
Location: Chicago, IL, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Casey Kingsbury

Highly accomplished leader with experience that transcends multiple industries including:…

Experience

Senior Manager - Customer Support
ECHO Incorporated
Feb 2018 — Present · Lake Zurich, IL, US
Responsible for leading and optimizing the customer service function across three key areas: Dealer Direct, Consumer Support, and Global Distributor Support. This role ensures a consistent, high-quality customer experience across all channels and geographies, while aligning service operations with broader business goals.Key responsibilities include developing and implementing service strategies, managing a high-performing team, driving process improvements, and collaborating cross-functionally with sales, logistics, and product teams to enhance customer satisfaction. I am also responsible for setting performance metrics, monitoring KPIs, and fostering a culture of continuous improvement and customer-centricity.

Education

Concordia University-Wisconsin
Criminal Justice and Corrections

Skills

Sales
Budgets
Accounting
Cross-Functional Team Leadership
Medical Devices
Short Sales
Loss Mitigation
Mortgage Lending
Business Process Improvement
Orthopedics
Teamwork
Call Centers
Default
Project Management
Foreclosures
Reo
Loan Servicing
Sap Erp
Strategic Planning
Management
Team Building
Change Management
Real Estate
Process Improvement
Negotiation
Hamp
Sales Operations
Surgeons
Customer Service
Portfolio Management
Team Leadership

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