Casey Helton

About Casey Helton

As a highly adaptable leader and problem solver with an undying passion for delighting customers and learning technology, my career has centered around Customer Success, Professional Services, and Customer Support. I perform in the top ranks as both a leader and an individual contributor.I quickly master any product and emerge as a leader for my team and business. I\'ve worked with both startups and enterprise businesses, creating new global teams from scratch and transforming existing teams into top performers. I\'ve managed global teams and directly engaged with the largest and most complex customer engagements.In Professional Services, I\'ve created SKU catalogs, managed hourly rates, partner relationships, delivery/training programs, Sales and Technical training, product feedback programs, celebratory functions, onboarding guides, sales materials, service revenue forecasting, and metrics for success.In Customer Support and Customer Success, I\'ve developed messaging campaigns, renewal programs, ticketing systems, KPIs, career tracks, onboarding programs, presentations, executive reports, dashboards, playbooks, best practice documentation, and knowledge bases.I thrive when those around me succeed. I bring a positive force to any team, believing that a positive mindset and can-do attitude are key to achieving success for myself, my coworkers, my company, and most importantly, our customers.

Experience

1. Head of Customer Success

   Gambit Security

   Apr 2026 — Present

   I\'m building out the post-sale customer experience from scratch to help customers create stronger cyber resiliency and business continuity plans using Gambit Security and the Balens platform.

Skills

• Metrics
• Customer Satisfaction
• Performance Metrics
• Troubleshooting
• Call Center
• Technical Support
• Leadership
• Testing
• Customer Experience
• Operating Systems
• Recruiting
• Management
• Customer Service
• Software Documentation
• Analysis
• Computer Hardware
• Process Improvement
• Quality Assurance
• Team Leadership
• Operations Management
• Xp
• Teamwork
• Training
• Microsoft Office
• Windows
• Streaming Media
• Electronics
• Servers
• Knowledge Base
• Vendor Management
• Process Scheduler
• Dns
• Outlook
• Microsoft Excel
• Avaya
• Technical Writing
• Microsoft Word
• Windows 7
• Powerpoint
• Team Management