Casey Fellows
Customer Service Executive
- Role
- Vice President Contact Center Enablement at Experian
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Casey Fellows
I am a results-oriented executive who is passionate about the customer experience and the service my guests, customers, and internal partners receive. I am a believer in the golden rule “treat others as you would like to be treated” and work to bring this philosophy into whatever role I am performing. I love to learn new things and treat my career as a jungle gym. I am not opposed to moving horizontally or vertically in order to master a concept, skill, or role. In my 15+ years in various leadership roles, I have developed transferable skills which transcend industries. As an executive within Customer Service, I have been able to deliver exceptional results while being a part of the greater organizational system. My ability to collaborate and communicate have opened doors within my organization and industry allowing me to be called upon to participate in cross-functional projects throughout my career. My areas of expertise range from: Contact Center Operations | Talent Management | Compensation Plan Development | Process Improvement | Product Development | Developing Service Strategies | Customer Service | Product Launches | Organizational Development | Strategic Planning | Employee Engagement | Public Speaking | Leadership Development | Budget & Forecasting | Sales Process | Quality Assurance Please feel free to contact me at: c••••••••@gmail.com. I\'m always open to networking and learning about new opportunities or programs in the field of customer service, human resources, and leadership development
Experience
Vice President Contact Center Enablement
Feb 2020 — Present · Allen, TX, US
Education
University of Central Florida
BA, Psychology
1990 — 1994
Skills
- Hotel Management
- Employee Relations
- Strategic Planning
- Microsoft Excel
- Catering
- Forecasting
- Social Media
- Coaching
- Event Management
- Customer Satisfaction
- Training
- Leadership
- Hiring
- Process Scheduler
- Hospitality
- Hospitality Industry
- Marketing Strategy
- Hotels
- Recruiting
- Marketing
- Developer of People
- Leadership Development
- Pre-Opening
- Event Planning
- Time Management
- Hospitality Management
- Front Office
- Restaurants
- Management
- Team Building
- Tourism
- Microsoft Office
- Operations Management
- Revenue Analysis
- Performance Management
- Employee Training
- Resorts
- Budgets
- Food & Beverage
- Customer Service
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