Casey Donnell

About Casey Donnell

Casey Donnell serves as Director of Field Support Services for Medxcel, where he drives overall operational efficiency through business innovation, service strategies, and continuous improvement processes at a national level. Casey joined Medxcel in 2015 andplays an integral role in leading the adoption of corporate initiatives and cutting-edge technologies that support Medxcel’s field associates and deliver cost-savings to our clients.For nearly two decades, Casey has held a variety of leadership positions within the healthcare industry, leveraging his expertise and innovative leadership approach to drive operational excellence across various hospital business units. At Medxcel, Casey and his team have enhanced service quality and client satisfaction across the board and established an in-house facility condition assessment process designed specifically for the healthcare industry. As the leading facilities services provider in the U.S. exclusively serving the healthcare industry, Medxcel’s unmatched expertise ensures optimal facility management and support for hospitals, clinics, and medical facilities nationwide. With a focus on excellence and innovation, Medxcel’s comprehensive suite of services addresses the unique needs of healthcare environments, offering tailored solutions to enhance operational efficiency and elevate patient care.Casey is deeply interested in the way the \'Age of Augmentation\' or \'Age of AI\' will impact Health Care Construction, Operations and Facilities. The way we build buildings, our materials, and thought process is on the cusp of profound change- I couldn\'t be more excited to part of an industry leading organization.*Note: Dual United States & Canadian Citizen

Experience

1. National Director of Field Support Services

   Medxcel

   Sep 2023 — Present · US

   I currently hold the role of National Director of Field Support Services at Medxcel, a leader in healthcare facility management. My focus is on driving national business innovation, strategy management, and operational leadership to enhance service quality and customer satisfaction.**National Innovation and Strategy Management**- Collaborate closely with Medxcel Operations executives and the VP of Corporate Support Services to pioneer business innovation, service strategy, and growth initiatives- Lead a team of Resource Directors to ensure seamless operational continuity across our facilities- Work with operations to identify financial and operational opportunities that add value to our clients.**Operational Leadership**- Oversee operations across multiple healthcare facilities, aligning our service deliverables with financial and growth goals- Recruit and lead high-performing teams that drive the success of our national operations- Instill a culture of excellence and accountability, ensuring alignment with customer satisfaction and profitability objectives.**Customer Account Management**- Set and maintain high standards for customer satisfaction- Develop strategies for customer retention and cost-saving opportunities- Provide guidance to Regional Leaders for customer interactions, ensuring program understanding and long-term partnerships.

Education

• Wichita State University

  Bachelor of General Studies (B.G.S.), Geography, English and Economics

  2010 — 2015