Casey Crouse

Digital Product Manager @Allstate Identity Protection

Chicago, IL, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2022 — Present

Digital Product Manager @Allstate Identity Protection

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Chicago, IL, US

Digital Product Manager for Salesforce, working with internal Operations and Sales stakeholders to identify key problems and develop sustainable solutions for all of our in house applications. Partner with leadership and cross functionally to implement new initiatives, develop a roadmap to ensure delivery goals are met for the organization.Key Accomplishments: • Led initiative to refactor our largest platform for enrollments accounting for 70%- 80% of new subscribers• Partnered with cross functional teams to deliver internal self-managing tools in Salesforce to business stakeholders, including: Communication Management, Bulk User Management, Payment Management• Identified areas for scalability and unwinding tech-debt by refactoring key areas internal agents utilize in Salesforce

EDUCATION

2012 — 2014

Arizona State University

Bachelor of Science (B.S.), Communication, General

2008 — 2012

Mesa Community College

Associate of Arts (A.A.)

SKILLS

Customer ServiceReporting & AnalysisSalesProcess ImprovementEhrManagementTeam BuildingHipaaEmrAccountingAccount ManagementInvoicingHealthcareHuman ResourcesHospital PharmacyMicrosoft ExcelHealthcare IndustryTeamwork

ABOUT CASEY CROUSE

With an operations background, I have always had a passion for improving operational efficiencies within organizations. I am a solutions-driven Digital Product Manager with experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals. I seek opportunities to transform company practices into fresh, cost-effective solutions leading to more efficient operations.

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