Casey Crouse
Digital Product Manager @Allstate Identity Protection
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WORK HISTORY
Digital Product Manager @Allstate Identity Protection
Chicago, IL, US
Digital Product Manager for Salesforce, working with internal Operations and Sales stakeholders to identify key problems and develop sustainable solutions for all of our in house applications. Partner with leadership and cross functionally to implement new initiatives, develop a roadmap to ensure delivery goals are met for the organization.Key Accomplishments: • Led initiative to refactor our largest platform for enrollments accounting for 70%- 80% of new subscribers• Partnered with cross functional teams to deliver internal self-managing tools in Salesforce to business stakeholders, including: Communication Management, Bulk User Management, Payment Management• Identified areas for scalability and unwinding tech-debt by refactoring key areas internal agents utilize in Salesforce
EDUCATION
Arizona State University
Bachelor of Science (B.S.), Communication, General
Mesa Community College
Associate of Arts (A.A.)
SKILLS
ABOUT CASEY CROUSE
With an operations background, I have always had a passion for improving operational efficiencies within organizations. I am a solutions-driven Digital Product Manager with experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals. I seek opportunities to transform company practices into fresh, cost-effective solutions leading to more efficient operations.
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