Casey Burks

About Casey Burks

Integral part of the regional sales team leading the online sales consultants-passionate about creating and implementing outreach and communication plans that provide the most exceptional customer experience and move our organization forward by promoting the strategic priorities and initiatives of our organization.

Experience

1. Online Sales Manager

   Ryan Homes

   May 2022 — Present · Nashville, TN, US

   Assist the Divisions in Achieving Communities at Plan• Communicate online sales activity with division sales management including community level trends and appointments• Provide monthly reports on leads, appointments, and sales and create action plans to help improve conversion rates.• Identify and oversee execution of extra outreach activities in target communities designed to assist in achieving sales plan.• Provide feedback to Sales teams for Community Reviews from OSC follow up.• Provide feedback to the Marketing and Sales teams regarding web lead quality and trends identified during the follow up process.• Participate in regular communication with managers to discuss market trends, results, and general feedback on performance.• Identify opportunities where additional focus or extra efforts would be beneficial to impact sales and make adjustments to messaging as needed.•Work closely with Regional Managers to support OSC goals focused on achieving community level results.COACHING/TRAINING• Work with corporate sales and marketing manager & OSC team to continuously enhance the customer experience by improving the skills of individual OSCs and refining the systems that support them.• Conduct regular meetings with team members to define best practices, review policy, process, training or workflow related changes. • Maintain an optimal customer experience by assisting the OSC team with coverage of lead follow up when assistance is needed• Monitor individual performance results and activities to consistently provide relevant feedback, tools, and plans for improvement when necessary.• Ensure that a variety of communication methods are used to engage with customers including phone, text, email, and video.• Complete quarterly performance coaching snapshots(PCS) for all Online Sales Consultants • Utilize customer specific follow up and communication-emails, text message content, recorded calls- to identify areas for improvement & coaching

Education

• Middle Tennessee State University (MTSU)

  Bachelor of Science, Mass Communication

  2011