Casey Benaya
Relationship Builder | Customer Success & Operations
- Role
- Senior Customer Success Manager at Passport
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Casey Benaya
Driven and hardworking professional with over 8 years of experience in client-facing roles. Account Management leader focused on growth, retention and customer satisfaction. Relationship builder with a relentless dedication to my clients and connecting their business needs with company goals. People manager with experience building and growing high performing teams.
Experience
Senior Customer Success Manager
Feb 2024 — Present
International growth and expansion for DTC ecommerce brands Managed e-commerce clients, advising on logistics strategy and website optimization to help them achieve higher international sales. Lead and closed 2-4 expansion opportunities per quarter. Developed a standardized account plan to streamline the onboarding process and improve hand-offs between internal teams. Assessed the health of accounts using data-driven metrics such as churn risk analysis, and customer feedback score. Saved a $1M revenue account through proactive churn identification.
Education
University of California, Santa Cruz
Bachelor's degree
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