Casey Armstrong

About Casey Armstrong

Experienced Manager in the Food and Beverage Industry Leading a team Responsible For one…

Experience

1. Area Operations Manager

   Dave & Buster's Inc.

   Nov 2024 — Present · Dallas, TX, US

   Oversees the daily operations of a restaurant and entertainment center to ensure smooth functioning, profitability, and guest satisfaction. Here are the key responsibilities:Operational OversightSupervise daily restaurant operations to maintain high standards in quality, service, and cleanliness.Monitor compliance with health and safety regulations.Implement and enforce company policies and procedures.Staff ManagementRecruit, train, and schedule staff (servers, cooks, hosts, etc.).Evaluate employee performance and provide feedback or coaching.Foster a positive work environment and resolve staff conflicts.Customer ServiceEnsure excellent customer service and address complaints or concerns.Monitor customer feedback and implement improvements as needed.Financial ManagementMonitor budgets, labor costs, food costs, and other expenses.Analyze financial data and prepare reports for upper management.Implement cost-control measures to increase profitability.Inventory and Supply ChainManage inventory, order supplies, and negotiate with vendors.Ensure proper storage and usage of food and supplies.Marketing and PromotionsSupport local marketing initiatives and promotional events.Collaborate with marketing teams to increase restaurant visibility and traffic.Technology and SystemsOversee the use of POS systems and other operational technology.Ensure accurate reporting and data integrity.