Caseley B Pinto

About Caseley B Pinto

I specialize in turning complexity into clarity, driving meaningful outcomes for both the customer and the business. Whether scaling global operations, navigating high-stakes renewals, or launching new cross-functional strategies, I build integrated systems that align teams, improve efficiency, and deliver measurable customer impact.With nearly two decades of experience across high-growth SaaS and top-tier investment firms, I’ve led global post-sale and operational functions spanning Customer Success, Strategic Partnerships, Services, and Revenue Operations. My focus is on building scalable infrastructure, optimizing workflows, and aligning cross-functional teams to support long-term, sustainable growth.What sets me apart is the ability to translate complex initiatives into measurable results. I design and lead programs that connect GTM strategy, customer delivery, and product innovation, ensuring high-impact execution from onboarding through renewal and expansion. I bring a COO-level lens to every initiative: organizational design, system integration, budget ownership, and growth planning.Key Achievements• Delivered $7M+ in new ARR and extended contract length by 61% in one year• Maintained 100% global customer retention while exceeding quota by 405%• Closed multiple 7- and 8-figure contracts, including the largest deal in company history• Boosted partner-influenced pipeline by 100% and launched the first global VoC program• Oversaw $2M+ operating budget and integrated workflows across Finance, Legal, and RevOpsOutside of work, I love playing sports with my kids and gardening, both of which, like scaling a business, require vision, adaptability, and joy in the process.Let’s connect if you’re building for long-term value and operational excellence with the customer at the center. Specialties Operational Strategy & Scalable Infrastructure | Customer Experience & Lifecycle Strategy | Growth-Oriented Execution | Strategic GTM & Cross-Functional Alignment | Business Optimization | P&L Ownership & Cost Management | Change Management & Business Transformation | Executive Relationship Management | Org Design & Team Leadership | Strategic Partnerships | Systems Integration | Voice of Customer Programs

Experience

1. VP, Customer Success

   Healthie

   Sep 2025 — Present

Education

• New York University

  Bachelors

• Rhode Island School of Design

  Certificate