Christina Arzapalo
Customer Service Representative @Arc Network
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WORK HISTORY
Customer Service Representative @Arc Network
Customer Service Representative on the Event Operations Team for the Future of Education Technology Conference, HR Tech Conference, HR Tech Europe and the new Leadhership Network for Women Responsible for registering individuals and teams of attendees for our events, as well as assisting with exhibitor registration Expertly and succinctly answering any and all questions that come in regards to our events, products and services, via email and phone Frequent cross-functional team collaborations with other departments such as Sales, Marketing and Accounting Resolving customer registration problems, payment issues and account reconciliation Reviewing and handling customer complaints and passing feedback along to the appropriate department leaders Collecting and analyzing customer & attendee feedback in order to improve our events and services Developing and documenting knowledge into helpful content and training material Conference website beta testing before events go live; ensuring all pricing and event information is correctly loaded for our attendees Traveling to work on-site at our events to help assist our attendees and exhibitors Continually providing the highest level of support for our customers, every single day
EDUCATION
Flagler College
Communication
ABOUT CHRISTINA ARZAPALO
Nice to meet you! I’m Christina! As a kid, I was always the girl in class who…
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