Cary Rondon
Senior Director for Modivcare
- Role
- Senior Director at Modivcare
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Cary Rondon
Enthusiastic, Data Driven Decision Maker that is not afraid of taking calculated risks. Over 25 years of experience in the ever changing contact center industry. I have had the privilege of leading teams (5k FTE) on shore, near shore and off shore with proven track records in customer satisfaction, sales, integrity and employee engagement. Working world wide has afforded me opportunities that have enriched my ability to work across a very diverse group of people with one common goal. During 2020, I was able to help organize a work from home force as well as brick and mortar teams that achieved record breaking results. I enjoy operationalizing strategy into tactical game plans that drive effectiveness. Engaging people and helping them understand how to utilize their human capital to change behaviors is my passion. I enjoy mentoring leaders use data driven decision to improve attrition and profit margins. JD Powers consultants rated my teams amongst the best in class, for my division. I have experience in contract interpretation for both union and statements of work/MSA for strategic partners. Southern Methodist University-Corporate Executive Development Program 2019. HACE 2019 Miami Cohort SHE Suite Cohort 2023 Six Sigma Certification 2019
Experience
Senior Director
Dec 2021 — Present · Miami, FL, US
Education
Barry University
Bachelor of Business Administration (B.B.A.), International Business
2010 — 2014
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