Carthikeyan S.

About Carthikeyan S.

Results-driven hands on leader with over 20 years of experience in information technology and product management. Proven expertise in leading cross-functional teams to deliver innovative solutions. Expertise in defining requirements, design, development, and managing the full product lifecycle from concept to execution. Adept at leveraging new technologies to meet business goals, enhancing customer experiences, and delivering scalable, high-impact solutions. Proficient in stakeholder engagement, technical architecture, and managing complex projects, with a strong focus on data-driven decision-making and continuous improvement. Demonstrated ability to lead global teams, optimize processes, and spearhead digital transformation initiatives, ensuring successful product launches and measurable business growth.Domain Expertise: Innovation and Capital Planning, IT, E-Commerce, Customer Success, Omni-Channel, AI-based Chat, Speech to Text, Conversational AI, CRM, VoIP, Business Intelligence, and Data Platform.

Experience

1. Principal Product Manager, Digital Experience Management Platforms, Apple Retail Online

   Apple

   Oct 2020 — Present · Cupertino, CA, US

   Spearheading the delivery of future state of Apple Online and Contact Center platforms. Successfully developed product roadmaps for self-service, quality management, workforce management and specialist tools that closely aligned with business objectives, and successfully delivered during this time.

Education

• University of Waterloo

  BASc, Systems Design Engineering

• UC Berkeley Extension

  Data Science Certificate

• Cleveland State University

  Master of Business Administration (MBA)

  2004 — 2006

Skills

• C++
• Architecture
• Pl/Sql
• Cloud Computing
• Business Requirements
• Software Design
• Soa
• Digital Strategy
• Java
• Sql Server
• Cti
• System Architecture
• Eclipse
• Application Architecture
• Databases
• C#
• .net
• IT Strategy
• Vendor Management
• People Management
• IT Security Policies & Procedures
• Agile
• Integration
• Telecommunications
• Visual Studio
• Software Project Management
• Security
• Enterprise Architecture
• Xml
• IT Management
• Asp.net
• Team Leadership
• Software Development
• Scrum
• Web Services
• Technical Leadership
• Html
• Sdlc
• Solution Architecture