Carthey Sieverding van Dyke
VP of Customer Success @Prezent
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WORK HISTORY
VP of Customer Success @Prezent
WA, US
EDUCATION
University of Idaho
BA, Theatre
University of Idaho
Bachelor of Arts (B.A.), Theatre/Theatre Arts Management
SKILLS
ABOUT CARTHEY SIEVERDING VAN DYKE
Versatile Customer Success leader with over 15 years experience driving positive outcomes for customers ranging from SMB to Fortune 50. I believe strongly that open and honest communication coupled with kindness and empathy will drive loyalty both with your team and your customers. Experienced in driving synergies across the Customer Success umbrella with a proven track record in reducing churn while increasing overall Net Retention from day one of the customer journey. Driving my teams, whether Technical Support, Implementations, Customer Success or Enablement, to create long lasting relationships that encourage a customer to fully realize the potential of a solution is something I find great joy.My greatest passion lies in creating teams and leaders who embody the core values of the organization I am a part of. Helping people see their full potential and encouraging them into a career path that will take them farther into the future has been among my greatest achievements to date. Experienced in: Customer Success, Professional Services, Onboarding and Implementation, Technical Support, Renewals, Upsell, Solution Selling, Process Design, Employee Enablement, Customer Enablement, Public Speaking, SaaS
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