Carter Wiebe

Customer Experience Associate @TD

Ottawa, ON, CA

Processes financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics- Understands and determines customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters- Responds and resolves customers’ concerns using standard procedures and escalating non-standard activities, as necessary- Achieves assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner- Connects personally with customers to advise them appropriately and clearly on banking solutions and processes- Helps build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development- Assists the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities- Delivers quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

University of Ottawa

Bachelor of Commerce - BCom