Carter Kirks

About Carter Kirks

I am a highly organized and results-driven Technology and Operations Executive with over 30 years of comprehensive experience leading large, distributed teams, executing complex projects and driving business and technology process improvements in fast-paced environments amid constantly changing priorities. I am an innovative, even-keeled leader who has an excellent sense of teamwork and gets results by instilling commitment, trust, fairness, and loyalty. My primary focus has been on mortgage origination technologies that enhance business operations, reduce costs, and improve customer satisfaction. I have co-authored two thought leadership papers on Business Process Management (BPM) and Digital Mortgages.

Experience

1. Director - Financial Services Transformation

   PwC

   Jun 2015 — Present

   Director in the Services Transformation Team leveraging my leadership skills and subject matter expertise to secure and lead client engagements. Engagements have included assessments and identification of cost-savings and operational efficiency opportunities, formulation and implementation of digital mortgage strategies, Risk and Controls Assessments, QA/QC Assessments, and point of sale (POS) and loan origination system (LOS) implementation and optimization.

Education

• University of St. Mary

  Master of Business Administration (M.B.A.)

  2013 — 2016

• University of Phoenix-Southern California Campus

  Bachelor of Science (B.S.)

  2010 — 2013