Carsten Herder
Gso Director @HCLTech
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WORK HISTORY
Gso Director @HCLTech
EDUCATION
Technikerschule Hannover
state qualified Technician
SKILLS
ABOUT CARSTEN HERDER
PROFILE - Experienced senior manager in Telecom / IT industry with proven leadership capabilities in Carrier, start-ups and vendor sector - International Business know-how in most of the Western European Countries - More than 26 years’ experience in ICT, especially in Account Management, Project & Program Management, Managed Service, Rollout & Operations, Professional Services Strategy and selling Outsourcing Solutions - ITIL v3-Expert - PRINCE 2 Prationeer - ISO 27001 Information Security Officer MANAGED SERVICE/ OPERATIONS MANAGEMENT/ SERVICE DELIVERY QUALIFICATIONS - Excellent Program & Project Management skills with „in time“ and „in Budget“ - Professional Service Consulting and E2E Solution Delivery - Set up and development of Department Organizations - Strong practical experience in labor organization and process management for Operations, especially in IT Service Management (ITIL) and New Generation OSS (NGOSS) including enhanced Telecom Operation Map (eTOM)- Deep knowledge and relationship with German/International Service Provider to deliver Professional Service, Roll-Out and Maintenance Services - Logistic- und Spare Part Management - Improvement of operational efficiency and Lean operations - Development and implementation of Operations and Maintenance policies PRE-SALES QUALIFICATIONS - Key Account Management - Development of Managed Service and Outsourcing Strategy - Functional and commercial design of Managed Service Solutions in Technology, Planning & Design, Build & Deployment and Network Operation - Managed Service Business Case and Service P&L development with comprehensive deal margin analysis - 24/7 Service Management set-up and Operation - Service Sales presentation, set up and leading bidding project teams - CAPEX and OPEX Budget consulting - Service Sales Strategy Development per Region or customer - Contract term negotiation and deal closure - Presentation and Negotiation on CxO Level - ISO Information Security Officer and Auditor Specialties: ITILv3 Expert, Leadership Management, staff development and administration, PRINCE2 Certification, Key Account Management, Managed Service Sales and Delivery, Specialist for build up Network Operation organizations including First Line Maintenance, very deep practical knowledge in ITIL and eTOM frameworks, Managed Services, Process Consulting
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