Carson Orme

About Carson Orme

I am a top-performing B2B account director with experience selling telecom, data center, cybersecurity,and UCC solutions to some of the world’s largest brands. I am known for a customer-obsessed approachthat prioritizes listening first, following through on commitments, and translating complex business andinfrastructure requirements into practical, high-impact solutions.SPECIALTIES:Strategic Account Management; New Business Development; Opportunity Identification & Prospecting;Pipeline Management; Consultative & Value-Based Selling; Technical Solution Design; Proposal Management; Complex Contract Negotiation; Channel Partnerships; Direct Sales; Market & CompetitiveAnalysis; C-Level/Executive Relationship Building

Experience

1. Senior Account Director, Strategic Large Enterprise Sales

   Lumen Technologies

   Aug 2013 — Present · San Jose, CA, US

   Promoted from Account Manager to Senior Account Director, with increasing revenue accountability.I drive business acquisition and manage the full sales lifecycle across large enterprise accounts, fromaccount planning through contract negotiation and delivery coordination. Notably, I:→ Managed Enterprise Portfolio Generating Substantial Monthly Recurring RevenueExceeded annual net-new quota for 10 consecutive years (average of 289% attainment), winning President’s Club 4 times and consistently ranking in the top 1–3% on 225-person large enterprise salesteam.Served as interim manager during regional leadership transition.→ Won and Expanded High-Value Global Enterprise RelationshipsGrew Zoom global UCC account 500x by building trust with founder and CEO, aligning executives across both companies, and delivering internet, voice, and wave solutions. Secured a customer video testimonial.Closed dark fiber contract with top global social media company after a 2-year sales cycle. Coordinated a cross-functional coalition across product, commercial, engineering, and service delivery while partnering with Hong Kong- and U.S-based infrastructure and procurement leaders to deliver nationwide fiber and 100+ data center support locations.Repaired strained enterprise relationship with a global content delivery company after inheriting a deteriorating client experience, meeting with VP of Infrastructure to address billing, service delivery, and design issues. Secured first significant sale in years and grew billing more than 3x. Client requested dedicated account manager status be written into the Master Services Agreement.Displaced incumbent provider in a notable TCV, 60+-site nationwide law firm SD-WANmigration, upgrading connectivity for higher-bandwidth performance after a year-long engagement builton trust and competitive pricing. Following account reassignment, the client\'s National Directorrequested to sales leadership that I remain on the account.

Education

• Brigham Young University

  Bachelor of Science in Business Management, Marketing Emphasis

  2008