Carson Gould
Guest Services Manager at Fairfield Inn & Suites
- Role
- Guest Services Manager at Stonebridge
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Carson Gould
I am a customer-focused hospitality professional with a strong foundation in hotel…
Experience
Guest Services Manager
Oct 2024 — Present
I lead and trained team members to ensure consistent performance and exceptional guest service.I consistently keep Marriott intent to recommend (ITR) on average 7 points beyond brand standard.I Manage budgeting, expense control, and ensure adherence to Marriott brand standards.I increased market profitability to 60% from 42% in my first two months. I foster a collaborative and results-driven team culture focused on operational excellence.I keep my team\'s employee retention far above the Loveland Colorado area average.
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