Carrie Yury

Managing Director, Digital @JPMorganChase

New York, NY, US
EMAILS
c••••••••@chase.com
MOBILE NUMBERS
+19•••••••36

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WORK HISTORY

Sep 2022 — Present

Managing Director, Digital @JPMorganChase

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Los Angeles, CA, US

Collaborate with quad leaders to deliver on OKR’s centering user needs to deliver business results.• Direct teams across Chase’s broad digital consumer platform, including our digital assistant, web and mobile channels, financial tools, utilities, and personalization and insights teams. • Connect qualitative insights, service design, strategy and experimentation across the product development lifecycle.• Leverage AI for efficiency and customer value.

EDUCATION

N/A

UC Irvine

Master of Fine Arts (MFA), Fine/Studio Arts

N/A

University of California, Santa Cruz

B.A., Double Major: Literature and Studio Art

N/A

University of Chicago

Masters; coursework and orals completed for PhD, Cultural Studies/Critical Theory and Analysis

SKILLS

Heuristic EvaluationLecturingUniversity TeachingStrategyConsumer BehaviourHuman Computer InteractionResearchService DesignInteraction DesignDesign StrategyCustomer InsightAndroid DevelopmentUser ResearchIntegrated MarketingUsability EngineeringMarketingDesign ThinkingExperience DesignDigital StrategyContextual InquiryIos DevelopmentParticipatory DesignFocus GroupsUser InterfaceStrategic PlanningBrand ArchitectureManagementRapid PrototypingProduct DevelopmentAnalysisUsability TestingProposal WritingAnalyticsInformation DesignUser Experience DesignUser Interface DesignQuantitative ResearchMarketing ResearchQualitative ResearchVideo Production

ABOUT CARRIE YURY

At JPMorgan Chase, I lead as Managing Director and Head of UX Research for Digital, leveraging expertise in executive management, team leadership, and human centered design. My mission centers on driving innovation and fostering collaboration across design, product, and technology teams to develop impactful digital banking solutions. My career reflects a commitment to applying human-centered design methods to solve complex challenges in financial services and beyond. Passionate about advancing research methodologies, I empower diverse teams to create transformative products that enhance user experiences and deliver meaningful business outcomes.

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