Carrie Teapole

About Carrie Teapole

With a deep background in the title industry and a focus on technology-driven solutions, I specialize in creating smarter, more efficient processes that improve the customer experience and support long-term business growth.I’ve worked closely with vendors, underwriters, lenders, and internal teams to lead system implementations, optimize workflows, and support users through complex transitions—especially with platforms like Resware. My approach balances day-to-day problem solving with strategic thinking, always keeping an eye on the bigger picture: scalable systems, strong adoption, and better outcomes for clients and teams.What drives me is the opportunity to bridge the gap between people and technology. I enjoy collaborating across departments, managing stakeholder expectations, and using customer feedback to guide improvements that make a real impact in the title space.Let’s connect—I’m always open to sharing ideas and helping move the industry forward.

Experience

1. Customer Success Manager

   Qualia

   May 2025 — Present

Education

• South Side Area School District

  Diploma, Academic

• Penn State University

  Business Administration, Marketing/Management

  2009

Skills

• Talent Acquisition
• Human Resources
• Customer Service
• Leadership
• Time Management
• Applicant Tracking Systems
• Onboarding
• Recruiting
• College Recruiting
• Hiring
• Sourcing
• Training
• Internet Recruiting
• Merchandising
• Management
• Interviews
• Talent Management
• Employee Relations
• Cold Calling
• Performance Management
• Screening Resumes
• Invoice Processing
• Trade Shows
• Training & Development
• Software Implementation
• Relationship Building
• Teamwork
• Communication
• Interviewing
• Regulatory Compliance