Carrie Jonas
Operational Governance Manager at Volkswagen Group of America
- Role
- Operational Governance Manager at Volkswagen Group
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Carrie Jonas
With over 20 years of IT management experience, Carrie has supported organizations…
Experience
Operational Governance Manager
Feb 2009 — Present · Auburn Hills, MI, US
Developed and manage daily the IT operational policies, standards, controls, performance reports, and customer perception and satisfaction surveys in order to reduce risk and to preserve value leveraging industry best practices (e.g, ITIL, CObIT, etc.) and tailoring them specifically to Volkswagen Group of America\'s environment.
Skills
- Security
- Enterprise Architecture
- Sla
- Quality Assurance
- Business Process
- Outsourcing
- Software Documentation
- Sdlc
- Disaster Recovery
- Service Delivery
- Technical Support
- Business Analysis
- Data Center
- Project Delivery
- Help Desk Support
- System Deployment
- Crm
- Itil
- Customer Satisfaction
- Training
- Sharepoint
- Process Improvement
- Management
- IT Strategy
- IT Service Management
- Analysis
- Business Objects
- Change Management
- Project Management
- Governance
- Business Process Improvement
- Service Management
- Service Desk
- Incident Management
- Team Leadership
- Information Technology
- Infrastructure
- Pmo
- Problem Management
- Pmp
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