Carrie Stiles
Customer Experience Manager Project Manager @Stiles Enterprises, Llc Dba Carrie Co
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WORK HISTORY
Customer Experience Manager Project Manager @Stiles Enterprises, Llc Dba Carrie Co
Overland Park, KS, US
HAPPENINGS BY CARRIE+CO. Learn more: https://carriestiles.my.canva.site/happeningsHappenings is my CX-forward service designed for leasing offices, property/development groups, and small businesses that want to create real community without adding complexity. These aren’t cookie-cutter events—they’re intentional, seasonal, and reflective of the people and places they’re built for. I design and coordinate custom events, programs, and amenity events/activations tailored to each client\'s culture, audience, and goals. From concept to execution, I bring together thoughtful details, seamless operations, and a sense of occasion that inspires people to gather, participate, and remember, Currently serving select clients on Tuesdays and Wednesdays while maintaining my focus on quality over quantity. MY STORY Through Carrie+Co, I’ve helped local businesses, independent teams, and community-based brands rethink how they engage with the people who matter most. With prior experience in Fortune 500 environments, I understand the importance of structure and outcomes—but I specialize in helping smaller teams deliver standout experiences that feel personal, creative, and rooted in service. Whether building out a CX strategy, revamping service processes, or crafting a brand’s client-facing voice, I focus on improving both the experience and the result. I manage every layer of operations—from contracts and compliance to marketing, budgeting, and team oversight—ensuring projects stay aligned, on-brand, and impactful.Over time, I’ve built a reputation for turning ideas into action—designing engagement strategies, service journeys, and brand moments that reflect the voice and values of the teams behind them. I thrive at the intersection of creativity and operational clarity, and bring that mix to every collaboration, whether it’s reworking internal systems or launching community-facing programs that connect people in meaningful ways.
EDUCATION
Menomonee Falls East High School
High School Diploma, General Studies
Coursera
Google Project Management Certification
Southern New Hampshire University
Bachelor of Arts - BA, General Studies
SKILLS
ABOUT CARRIE STILES
Driven by a passion for building exceptional customer experiences (CX) and optimizing operations, I am actively seeking a full-time corporate role in the Kansas City Metro area. I bring a unique blend of strategic planning, project execution, and cross functional leadership to organizations focused on growth and innovation.I thrive on challenges and bring fresh, results-oriented solutions to every project.WHAT I DELIVER Measurable Results: Managed $1M+ budgets and led teams of up to 121, consistently surpassing goals (e.g, 151% sales attainment) Customer-Centric Leadership: foster cross-functional collaboration and process improvement to create memorable, differentiated experiences Adaptable Expertise: proven success in customer experience strategy, operations management, and project coordination across industriesI\'m committed to excellence, continuous learning, and supporting organizations that value customer-centric innovation and operational efficiency. I welcome the opportunity to connect and discuss how I can help your team achieve/exceed its goals.LET’S CHAT! SKILLSCustomer Experience Insights | AI Literacy | Project Management | Creative Problem-Solving | Data Analysis | Digital Marketing | Executive Communication | Event Planning | Budget Management | Cross-Functional Collaboration | Process Optimization | Team Leadership | Training | Administration Management | Compliance SOFTWARE & TECHNOLOGYiWork | Microsoft 365 | Google Workspace | Asana/Trello | Canva | AI Tools (Perplexity/Gemini/ChatGPT)| SKYPE/Zoom/Webex | Concur | Dropbox INDUSTRIES & ROLESCustomer Experience (CX)| Residential Real Estate | Automotive | Hospitality | Golf Course Management | Healthcare & Pharmaceutical | Business Operations | Project Management | Executive Support RELEVANT TITLESCustomer Experience Strategist | Assistant Community Manager | Leasing Consultant | Business Operations Specialist | Automotive Service Advisor | Project Coordinator | Executive Assistant | Golf Club Events Manager | Apartment Lifestyle Coordinator
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