Carrie Mokros
Customer Insights & Market Research Leader | Transforming VoC Data into Strategy | Driving Growth through Actionable Insights & Cross-Functional Leadership
- Role
- Transformation Manager at NiSource
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Carrie Mokros
Visionary customer insights and marketing leader with 15+ years of experience transforming Voice-of-the-Customer (VoC) data into actionable strategies that enhance satisfaction and drive business growth. Proven ability to lead qualitative and quantitative research—including online panels, video discussions, and focus groups—to identify trends, customer pain points, and new opportunities. Skilled in telling compelling data stories through dashboards, scorecards, and presentations that influence executive decision-making. Adept at building strong business partnerships, aligning insights with strategy, and thriving in fast-paced, cross-functional environments.
Experience
Transformation Manager
Jan 2026 — Present · Columbus, OH, US
Education
Archbishop Alter High School
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
1994 — 1998
The Ohio State University
Bachelor of Business Administration - BBA, Marketing
Skills
- Customer Experience
- Event Branding
- Sales Funnel Optimization
- Social Media Marketing
- Corporate Social Responsibility
- Product Marketing
- Sales Presentations
- Photoshop
- Crm Software
- Microsoft Office
- Sales
- Marketing Communications
- Event Planning
- Leadership
- Business Relationship Management
- Customer Insight
- Customer Relationship Management (Crm)
- Business Development
- Relationship Marketing
- Management
- Corporate Events
- Contact Strategy
- Sales & Marketing Functions
- Sales Operations
- Customer Service
- Marketing
- Developing Client Relationships
- Retail
- Direct Marketing
- Public Relations
- Internal Communications
- Social Media
- Strategic Planning
- Time Management
- Sales & Marketing Leadership
- Marketing Research
- Account Management
- Web Design
- Event Management
- Crm
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