Carrie Santiago

About Carrie Santiago

With a career history of success in the Foodservice and Hospitality industries, I excel in leading the design and implementation of innovative supply chain solutions that drive operational excellence and profitability. My journey in these industries has spanned across HR, Food Safety, Catering, Event Management, and Supply Chain leading to my current role as a Regional Director, Strategic Sourcing where I lead transformative sourcing initiatives, foster strategic partnerships, and deliver results that elevate Aramark and Avendra Group’s supply chain performance to new heights. As a hands-on leader, I have established a reputation for expertly spearheading process improvement, elevating service levels, and championing innovation to drive value across Fortune 500 companies. Throughout my career, I have established a legacy for making continuous process improvement more than just a goal; I view it as a daily commitment that defines my approach to boosting operational efficiency and delivering exceptional results. A key part of my leadership philosophy is my deep commitment to Diversity, Equity, and Inclusion (DEI). In the roles I have fulfilled, I have championed DEI initiatives to cultivate inclusive workplaces where employees can thrive. Additionally, I have served as a member of multiple employee engagement committees and resource groups to build a sense of community and collaboration.Below is a snapshot of my notable achievements I have accumulated over the years: Supply Chain Innovation: Exceeded client expectations through implementing supply chain solutions for 40+ high profile account openings across several lines of business. Disaster Relief Coordination: Secured availability of food and supplies during hurricanes and severe weather emergencies by coordinating disaster relief efforts – resulted in immense client recognition for Aramark. DEI Advocacy: Elevated employee engagement scores year over year by championing DEI efforts as dedicated leader of multiple ERGs and Employee Engagement Committees. Operational Excellence: Maximized operational performance efficiencies, leading to increase in KPI percentages related to distributor service levels.As Stephen R. Covey said,\"I am not a product of my circumstances, I am a product of my decisions.\" This quote is one that is near to me, as it reflects my commitment to making decisions that not only shape my professional journey, but also influence positive change in every area of my life.I look forward to connecting with industry leaders and like-minded professionals.

Experience

1. Director of Distribution, Global Supply Chain & Gpos

   Aramark

   Mar 2015 — Present · Philadelphia, PA, US

   I led supply chain distribution processes and managed business relationships with several broadline distributor and regional supplier partners located across the Mid-Atlantic, Southeast, and Puerto Rico. I also improved purchasing compliance while ensuring cost-effectiveness, service levels, and adherence to quality and food safety standards. In this role, I collaborated cross-functionally with Procurement, Responsible Sourcing, Operations, Culinary, and additional internal and external teams on various projects and programs that propelled lasting value for the organization.

Education

• University of Phoenix

  Master of Business Administration (MBA), Human Resources Management and Services

  2013 — 2015

Skills

• Inventory Management
• Inventory Control
• Pricing
• Time Management
• Strategy
• Vendor Management
• Highly Detail Oriented
• Human Resources
• Food Safety
• Leadership
• Teamwork
• Food
• Highly Organized & Strong Analytical Abilities
• Operations Management
• Food Service
• Forecasting
• Purchasing
• Process Improvement
• Retail
• Food Industry
• Procurement
• Catering
• P&L
• Team Building
• Management
• Food & Beverage
• Customer Retention
• Customer Service
• Supply Chain
• Collaborative Problem Solving
• Profit
• Analysis
• P&L Management
• Supply Chain Management
• Logistics
• Training
• Customer Satisfaction
• Process Scheduler