Carrie Cusack

Sr. Quality Assurance Analyst

Role: Customer Service Associate at Illinois Secretary of State
Location: Chicago, IL, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Carrie Cusack

Initiated a change in corporate policy that reduced $500K per month in reversed billing…

Experience

Customer Service Associate
Illinois Secretary of State
Oct 2024 — Present

Education

Western Illinois University
Bachelor of Business - BB
Western Illinois University
Bachelor of Business (B.B.)

Skills

Vendor Management
Sap
Business Process Improvement
Account Management
Access
Human Resources
B2b
Microsoft Office
Sales
E-Commerce
Analysis
Integration
Process Improvement
Software Documentation
Management
Training
Testing
New Business Development
Auditing
Microsoft Word
Quality Assurance
Mergers & Acquisitions
Cross-Functional Team Leadership
Strategic Planning
Business Analysis
Powerpoint
Microsoft Excel
Project Management

Contact information

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Work email
•••••@ilsos.gov
Personal email
•••••@•••••.com
Direct dial
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Current company

Illinois Secretary of State

Government Administration · 1.6K employees · Springfield, Illinois, United States

As the second-largest constitutional office, the Office of the Secretary of State is visited by more Illinois residents than any other in state government. The office also is an important resource for educating citizens about issues that affect their everyday lives, including anti-drunk driving, traffic safety, school bus safety, securities fraud, literacy, and organ/tissue donation. The office's functions are described in the Illinois Constitution, mainly addressing the Secretary of State's duty to maintain official state records and the state seal. However, law and tradition have assigned many additional responsibilities to the office, which has one of the largest and most diverse collections of responsibilities of any of its counterparts nationwide. These duties are divided among 20 departments employing approximately 4,000 people, whose responsibilities range from maintaining the 20 buildings in the Capitol Complex, to overseeing the state's network of libraries, to preserving some of the state's most precious historical documents. Still, to many Illinois citizens, the Secretary of State's office is the place to go for a new driver's license or license plates.

ilsos.gov

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