Carrie Claiborn
UX Consultant | User Interface Design | Customer Experience Strategy | UCD Evangelist
- Role
- Principal Consultant at TTEC Digital
- Location
- Columbia, SC, US
- LinkedIn followers
- 500 followers
About Carrie Claiborn
Do you really know what your users need? I do. I make it my job to find out.As a Conversational AI Designer, I help organizations create human-centered, brand-aligned interactions across voice, chat, and SMS. With a foundation in traditional VUI/UX and a specialization in next-gen AI — including LLMs, agentic frameworks, and healthcare compliance — I bring clarity to messy, complex spaces.My approach blends research, design, and iteration. I dive deep into user behavior and brand strategy to design conversational flows that are not only usable, but deeply resonant. Then I test, refine, and test again — with real users. Because anything less is just guessing.Throughout my career, I’ve partnered with Fortune 50 companies, startups, and healthcare networks to deliver experiences that reduce overhead, increase customer satisfaction, and meet regulatory requirements. I’ve built scalable frameworks, mapped multi-modal journeys, and led cross-functional teams from insight to launch.Behind every successful interaction is a conversation designed with intention — grounded in empathy, informed by data, and aligned to both user and business goals.Let’s build experiences that actually work for people.
Experience
Principal Consultant
Aug 2025 — Present
Education
Azusa Pacific University
BS, Computer Information Systems
2002 — 2003
Skills
- Professional Services
- Business Requirements
- Usability
- Integration
- Xml
- User Experience Design
- Pci Dss
- Project Management Office (Pmo)
- Vendor Management
- Hipaa
- Requirements Analysis
- Ivr
- Pa Dss
- Pbx
- User Centered Design
- Speech Recognition
- Business Process Improvement
- User-Centered Design
- Crm
- Software Development
- Call Centers
- Healthcare
- Software as a Service (Saas)
- Networking
- Sql
- User Interface Design
- Security
- Product Management
- Unified Communications
- Software Development Life Cycle (Sdlc)
- Pa-Dss
- Business Process
- Acd
- Cisco Technologies
- Vui
- User Experience
- Telecommunications
- Usability Testing
- Automated Self Service
- Contact Centers
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