Carrie Barjols

About Carrie Barjols

With over 16 years of experience in the inbound call center industry, I have cultivated a strong track record of delivering exceptional customer service and fostering positive relationships. Throughout my career, I have held diverse roles, including Team Leader and individual contributor, allowing me to develop a deep understanding of the industry and refine my interpersonal skills.Key Strengths:Excellent interpersonal skills to effectively communicate with front-line employees, customers, and leadership, ensuring seamless operations and customer satisfaction.Proven ability to drive results and create a positive impact as both a Team Leader and an individual contributor.Adaptable and driven, I approach challenges with a positive attitude, tackling them head-on to achieve successful outcomes.Professional Development:Committed to continuous improvement, I have actively pursued career enrichment opportunities. Notably, I completed the esteemed \"Core Skills for Developing Leaders\" program, refining my leadership abilities.Additionally, I participated in specialized workshops, including \"Writing Advantage\" and \"Presentation Advantage,\" honing my communication skills and ability to convey ideas effectively.Telecommunications Experience:For over 14 years, I have contributed my expertise to a Fortune 500 telecommunications company in an inbound call center capacity. My tenure at the company has been marked by exceptional leadership and results-driven performance.Noteworthy Achievements:Recognized as \"Employee of the Month\" for consistently exceeding expectations and delivering exceptional service.Facilitated virtual training sessions for call centers on seamless transitions to digital fax servers, contributing to enhanced efficiency and operations.Professional Recognition:Selected as a Speaker at the prestigious International AIRS Conference in 2018, I developed a captivating workshop titled \"The Power Story of Telling.\" Excerpt from a Letter of Support:\"I wholeheartedly support Carrie Barjols as a recipient of the CAIRS Scholarship fanager at 211OC has driven notable improvements in customer satisfaction and operational efficiency. Her dedication to empowering her team and fostering a supportive learning environment sets her apart as a true leader in the industry.\"I am excited to explore new opportunities that leverage my vast experience and passion for delivering top-notch customer service. Let\'s connect and explore how I can contribute to the success of your organization.

Experience

1. Customer Service Representative

   Providence

   Aug 2023 — Present · OR, US

Education

• Saddleback College

  Certification, Human Resources Management/Personnel Administration, General

  2005 — 2007

Skills

• Coaching
• Product Launch
• Customer Engagement
• Customer Satisfaction
• Training
• Peer Mentoring
• Brand Loyalty
• Efficiency
• Contractors
• Telecommunications Billing
• Lecturing
• Team Leadership
• Call Centers
• Supervisory Experience
• Project Management
• Up-Selling
• Marketing
• Client Education
• Fraud Detection
• Cellular Communications
• Teamwork
• Mobile Applications
• Loyalty Programs
• Communication
• Management
• 4g
• Internet Troubleshooting
• Smartphones
• Customer Experience
• Motivation
• Telecommunications
• Feedback
• Telemarketing
• Escalation Resolution
• Mobile Communications
• Performance Reviews
• Process Improvement
• Customer Escalation Management
• Customer Retention
• Customer Service