Carrie-Ann Bell

Manager, Professional Services @ICIMS

Lead, coach, and develop team members to complete implementation projects within allocated weeks and hours.\\\\n- Work with clients to determine project scope and timelines\\\\n- Plan and manage deployment of resources to meet project deliverables\\\\n- Set and maintain performance standards to meet service goals and objectives of the company\\\\n- Monitor processes, procedures, metrics to ensure on-time delivery and overall customer satisfaction\\\\n- Support team members in managing project scope\\\\n- Maintain process documents to promote consistency in communication and business operations\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n