Carrie Smith
Process Improvement Champion | Salesforce CRM Strategist | GTM & Sales Ops Leader | Lean Six Sigma Green Belt | Driving Scalable Solutions & Operations Excellence
- Role
- Gtm Business Process Manager at Apptio, An Ibm Company
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Carrie Smith
I’m a strategic and data-driven Process Improvement Champion with deep expertise in Salesforce CRM operations, GTM process design, and cross-functional enablement. From building teams from the ground up to leading enterprise-wide transformations, I specialize in turning ambiguity into structured, scalable systems that deliver measurable results.
Experience
Gtm Business Process Manager
Sep 2023 — Present · Raleigh, NC, US
Accelerating Apptio’s revenue growth through process optimization, coordination, and enablement. • Align with Sales, Marketing, Partner Operations, Customer Success, Sales Enablement, Finance, and IBM counterparts for integration efforts.• Facilitate brainstorming and convert ideas into strategic goals for upcoming integration efforts and interim business process management.• Meet with Sales and Operations leaders to identify inefficiencies and gaps to document, streamline, automate, and maintain existing workflows in the Sales lifecycle.• Function as a Sales Operations advocate with GTM stakeholders to address/resolve go-to-market process challenges.• Work with technology partners in the business to analyze current state system capabilities and define technology solution options and recommendations.• Partner with Sales Enablement teams to roll out communications and trainings related to changes in sales processes.
Education
North Carolina State University
Bachelor of Science (BS) in Business Administration
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