Carrie Armstrong
ITSM Solution Expert | ITIL v4 Managing Professional | BMC Certified Professional | HDI Industry Leader
- Role
- Senior Bmc Helix Developer at General Dynamics Information Technology
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Carrie Armstrong
A dedicated, enthusiastic, and accomplished professional with demonstrated excellence in…
Experience
Senior Bmc Helix Developer
General Dynamics Information Technology
Aug 2025 — Present
Perform development and administration as part of the Helix Engineering Team supporting the Naval Enterprise Service Desk (NESD) program.
Education
Point Park University
Bachelors
2002 — 2004
Point Park University
MBA
2004 — 2005
University of Pittsburgh
Certificate
2010 — 2011
ITT Technical Institute-Pittsburgh
Associates
2000 — 2002
Skills
- IT Management
- IT Service Management
- Change Management
- Windows 7
- Integration
- Technical Support
- Vendor Management
- IT Strategy
- Cross-Functional Team Leadership
- Data Center
- Software Documentation
- Help Desk Support
- Customer Service
- Sharepoint
- Business Process Improvement
- Service Desk
- Troubleshooting
- Security
- Management
- Disaster Recovery
- Program Management
- Policy Writing
- Team Leadership
- Project Management
- Active Directory
- Leadership
- Networking
- Business Relationship Management
- Information Technology
- System Administration
- Itil
- Process Improvement
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