Carrie Tsui
Technical Operations | Process Engineering | IT Managed Services | Project Management | Engineering Management
- Role
- Director Managed Services Operations at NWN
- Location
- Lynchburg, MO, US
- LinkedIn followers
- 500 followers
About Carrie Tsui
An IT leader with extensive experience in managing diverse teams, including IT engineers, project managers, and service delivery managers. Skilled in implementing continuous improvement initiatives to streamline processes and enhance service delivery, while elevating the customer experience.
Experience
Director Managed Services Operations
Jan 2026 — Present
Delivered cross-instance ServiceNow record migration project, managing UAT execution, training programs, and workflow realignment* Spearheaded customer transitions to Managed Services by leading Service Enablement project managers* Established interim governance and operational frameworks to align and integrate Service Enablement teams
Education
New York University
Master of Public Administration - MPA, Non-Profit/Public/Organizational Management
1997 — 2000
Colgate University
BA, Political Science
1993 — 1996
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