Carrie Struble
Delivering standout customer experiences, seamless cloud solutions, and exceptional operational support
- Role
- Cloud Services Delivery Manager at SAS
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Carrie Struble
An outgoing technical project manager and problem solver with experience delivering…
Experience
Cloud Services Delivery Manager
Feb 2025 — Present · Raleigh-Durham-Chapel Hill, NC, US
SAS Managed Cloud Customer ExperienceChampion and advocate for the customer experience.Provide white glove service by establishing strong, long-lasting customer relationships built on trust and transparency.Ensure timely delivery of customer ecosystems by effectively leading delivery projects.Validate and confirm customer requirements and prerequisites for cloud services.Welcome and onboard new cloud customers.Build and maintain project delivery timelines.Provide real-time management of assigned enterprise accounts to ensure customers can meet their business goals by leveraging SAS technologies and managed application services.Accountable for customer Service Level Agreements, including critical situation management.Manages a highly complex and varied portfolio of solutions and managed application services for global clients.Conduct regular managed application service health checkpoints with the customer to ensure that customers are achieving their desired outcomes.Apply critical thinking on service issues to drive issue resolution, ensuring root cause analysis and corrective action are taken with the appropriate teams.Contractual budget management.Identifies and implements process improvements based on a data driven approach.Communicate with internal stakeholders creating awareness and visibility into issues impacting customer health.
Education
Davidson College
Bachelor of Science (B.S.) - Biology
Skills
- Strategic Planning
- Networking
- Training
- Troubleshooting
- Security
- Project Management
- Software Installation
- Sales
- Program Management
- Public Speaking
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