Carrie Sallwey

Experience

1. Senior Technical Account Manager

   Dell Technologies

   Jan 2013 — Present · Round Rock, TX, US

   Dedicated Technical Account Manager to a named Dell G500 account \"Trusted Advisor\" Responsibilities include; • Transition of Enterprise solutions from planning stages to implementation • Develop and implement custom service offerings for named customer • Develop and maintain detailed, extensive support plans for Dell Enterprise solutions in over 60 data centers nationwide • Create, analyze, and deliver failure and trend analysis • Collaborate with account teams to develop strategies and coordinate resources to support business growth and customer penetration for Dell service offerings • Provide 24x7 escalation management, coordinating Dell internal resources and collaborative partner engagements, and providing updates to Dell executive management and all management levels for named customer • Manage all technical aspects of the customer relationship • Ensure customer satisfaction and strengthen customer relationships • Partner with named customer\'s engineering teams to communicate feature enhancement requests and coordinate strategic meetings with Dell engineering teams • Travel to customer locations as needed

Skills

• Compellent
• People Skills
• Management by Objectives
• Compellent San
• Long-Term Customer Relationships
• Storage
• Enterprise Storage
• Cluster
• Customer Experience
• Enterprise Software
• Enterprise Architecture
• IT Service Management
• Vmware
• Account Management
• Server Architecture
• Servers
• Itil
• Iscsi
• Service Delivery
• Technical Support
• Vmware Infrastructure
• Storage Virtualization
• Solution Focused
• Storage Solutions
• Windows Server
• Storage Architecture
• Dell Poweredge Servers
• Crisis Communications
• Brocade
• High Availability
• IT Solutions
• Nas
• Customer Lifecycle Management
• Storage Area Networks
• Cloud Computing
• IT Strategy
• Troubleshooting
• Vdi
• Data Center
• Fibre Channel