Carrie M.

About Carrie M.

I am an accomplished technology executive with years of experience in the telecommunications and gaming industries. I have a proven track record of leading successful programs and initiatives that have resulted in significant cost savings and increased revenue.As an Assistant Vice President at AT & T, I established the Consumer Technology Platform\'s Strategic Program Office and directed the planning and delivery of multiple projects, including governance surrounding cloud transformation, subscriber migrations, and billing and payments portfolio management. I also supported the overhaul of all CTP processes, including intake, prioritization, and capacity planning.At Zynga, I developed and implemented governance processes resulting in a reduction in project delays and an increase in successful program delivery. I managed full SDLC oversight, utilizing both Agile and Waterfall methodologies to manage speed to market.As a Director at AT & T, I managed the migration and conversions of 48 different markets with an overall budget of over $100M, impacting over 30 million subscribers. I also provided end-to-end development, delivery, and operations management of applications responsible for $50M revenue/month.My skills include strong written and verbal communication skills to all levels of the organization, organizational and analytical expertise, financial leadership, and creative problem-solving. I have experience with large portfolio management and the ability to establish and maintain positive working relationships with diverse internal/external stakeholders and constituents.In addition to my professional experience, I am also an active volunteer in my community, serving on advisory boards, volunteering with local schools and libraries, and participating in fundraising events for organizations such as Susan G. Komen DFW 3-Day for the Cure and Junior Achievement.Overall, I am a results-driven leader with a passion for technology and a commitment to making a positive impact in my community.

Experience

1. Assistant Vice President Technology

   AT&T

   Apr 2013 — Present · Dallas, TX, US

   Established the Consumer Technology Platform’s Strategic Program Office and Successfully directed the strategic planning and delivery of multiple projects and 6 distinct supporting Program Offices and Operating Strategies including Governance surrounding Cloud Transformation; Subscriber Migrations; Application Rationalization and Consolidation; Contact Center Transformation; Mergers, Acquisitions, and Divestitures; and Billing and Payments Portfolio Management.(2H’20 - Present)• Supported, consulted, and applied technology solutions to improve the the strategic planning and overhaul and of all CTP processes including governance, intake, prioritization, capacity planning, and delivery structure (2H’20 - 2021)• Led the Technology Development Video organization responsible for the AT & T TV Product launch with overall Administrative Management and Program Level oversight and coordination.(1H’20)• Led cross-institutional initiatives and executive level projects for the DTV Systems and Subscriber conversions services This effort included fostering strategic partnerships and planning and tactical implementation and coordination across 120+ application teams and dozens of business partners to ensure that subscriber conversions transparency to the customers and did not represent a degradation in service or quality. • Led the process of planning activities, development, and evaluation of technology solutions, driving innovation and cross-functional collaboration over the IT Legacy Transformation (ILT) Program which had the business case savings over $300M YoY. This program represented a massive shift of the Legacy applications to a single, consolidated biller.(20••••16)

Education

• Baylor University

  BBA, Information Systems

  1990 — 1994

• Dallas Baptist University

  Master of Business Administration - MBA

• Dallas Baptist University

  Master of Business Administration - MBA, Information Technology

• Udacity

  Nanodegree, Business Analytics for Enterprise

• Udacity

  Nanodegree, Programming

• Udacity

  Predictive Analytics for Enterprise