Carrie Maun-Smith

About Carrie Maun-Smith

Adding value to an organization is what matters most to me in business and the boards I have served on for non-profit groups. I believe this desire to contribute meaningful value best represents the foundation of my decision-making when working through complex transformational projects.Delivering disruptive change that gains widespread support across an organization with thousands of end-users requires extensive research, planning, and collaboration at all levels. I love the process of gaining insight from cross-functional teams to understand the potential impact and benefits of modifying internal systems and field service processes affecting customers. I have found open communications and building team partnerships to be the only strategy that allows for the successful integration of new best practices.A sampling of my responsibilities and the value my teams have delivered include:… Designed and launched digital experiences producing over $1.2M in annual savings… Implemented Agile practices and digital operating model… Transformed internal cultures from “operationally and product-driven” to “customer-centric”… Led matrixed teams that delivered a 6% increase in annual trading profit… Leadership role in the most extensive strategic growth project for an international chainMy experience includes executive roles in several business sectors, and areas of service include:… Strategic and Tactical Planning… Direction-Setting and Training… Organizational Alignment and Scaling… Digital Design Ideation and Transformation… Process Improvements thru Defined KPIsDelivering operational efficiency while improving the user experience is an ongoing challenge for any business. Consumers have a lot of choices, and I believe the only method of retaining them is to develop a deep understanding of their customer and thereby deliver effortless experiences that they value. And, that is always my goal.

Experience

1. AVP - Diversity, Equity & Inclusion and Community Relations

   Grange Insurance

   Mar 2023 — Present

Education

• Capital University

  Masters

• Wittenberg University

  B.A.

  1986 — 1990