Carrie Litzinger
Customer Success Training Manager @Strata Oncology
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WORK HISTORY
Customer Success Training Manager @Strata Oncology
Spearheaded the development and implementation of Standard Operating Procedures (SOPs) for a diagnostic laboratory platform, prioritizing customer adoption and enhancing platform engagement.• Conducted virtual training sessions for product rollouts, Salesforce overview, and process training with various internal teams.• Developed training materials and content, ensuring alignment with both clinical and operational needs, resulting in improved customer satisfaction and adoption rates.• Monitored and analyzed team performance metrics, including turnaround times, ordering patterns, and test data, alongside training KPIs. This comprehensive oversight enabled timely adjustments and strategic enhancements, driving both team effectiveness and overall account performance.• Implemented best practices in order management process, collaborating with internal teams and vendors to optimize efficiency.
EDUCATION
Washtenaw Community College
Associate's degree, Administrative Technology
SKILLS
ABOUT CARRIE LITZINGER
Accomplished leader experienced in leading high-performing customer success teams…
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