Carrie Lee

About Carrie Lee

I am a PMP Certified leader with a progressive background in overseeing client support/service operations. My expertise lies in acquiring, managing, and retaining high-net-worth client accounts while piloting transformational programs focused on resolving customer experience issues and developing business opportunities. I have a multifaceted background in driving large-scale, full life-cycle implementation projects from inception to completion.As a strategic thinker, I constantly tinker with operations to add value, increase efficiency, reduce costs, and grow revenues. I am a fiscally-astute leader who drives on-target budgets by analyzing historical data, upcoming trends, and business needs to create pinpoint forecasts. I also work closely with vendors to control costs while maintaining quality.Additionally, I am a proactive troubleshooter who anticipates issues before they become full-blown problems. I design win-win resolutions within a timely and budget-friendly manner. I am a servant leader who cultivates empowered work cultures with staff, encouraging innovation within safe spaces that are also accountability-driven.I provide robust leadership to client experience and solution engineering teams for scaling/delivering tangible business benefits. My global account management experience and ability to improve the customer experience and build emotional loyalty allow for greater impact on overall sales and revenue. I have also managed global clients at the account director level for ~$10 million books of business with 12 direct reports.

Experience

1. Project Management

   Exhibit Concepts, Inc.

   Apr 2025 — Present

Education

• University of Central Florida - College of Business Administration

  Bachelor of Science in Business Administration (BSBA)