Carrie Kolodji
Senior Risk Control Analyst @Bitco Insurance Companies
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WORK HISTORY
Senior Risk Control Analyst @Bitco Insurance Companies
Davenport, IA, US
Define department goals and enhance SOPs which improve overall employee performance—e.g. reduced report submission time by 6 days over 3 years. • Complete quality assurance reviews, procedures analysis, and implement continuous process improvement. • Ensure regulatory compliance by completing annual reporting and audits required by multiple states. • Manage and negotiate vendor contracts (which have resulted in a significant reduction of expenses) and communicate to employees, agents, and customers resource benefits to optimize utilization. • Design and administer department training, including onboarding, to a team of approximately 45 employees. • Department liaison to IT on several major projects, which have included a customer portal, customer dashboard, and risk control dashboard. • Initiate and direct inter-department projects. • Develop and disseminate risk control resources. which are communicated through our customer portal, email campaigns and social media.
EDUCATION
Northwest Technical College Bemidji
Associate of Arts (AA), Business Administration and Management, General
Bemidji State University
Bachelor of Science (B.S.), Business Administration and Management, General
ABOUT CARRIE KOLODJI
With more than 25 years in insurance, I have the proven knowledge to manage risk and safety operations. My strategic foresight has led to significant process improvements and departmental efficiency gains, which resulted in a reduction of costs to the company’s bottom line. I have exceptional communication and leadership skills that have facilitated substantial process changes that had been static for decades. I have managed multiple lines of insurance, including employee benefits and retirement plans. By designing and conducting training programs and employee onboarding, I have influenced performance consistency throughout my team. I have ensured regulatory compliance on federal, state, city, and private sector levels. By spearheading complex inter-departmental initiatives for product development, IT systems, customer service and resources, and team engagement, I have made a major impact. I continually analyze procedures to develop best practices recommendations. I develop safety publications and administer distribution through multiple channels, including email campaigns and corporate social media. Driven by the desire to help others, I actively lead multiple teams: American Society of Safety Professionals, United Way, and Riverbend Food Bank Hunger Drive.
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