Carrie Hood
Instructional Designer @Wintrust Financial Corporation
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WORK HISTORY
Instructional Designer @Wintrust Financial Corporation
Chicago, IL, US
Developed a comprehensive learning solution workbook that integrates project management methodologies with the ADDIE model, enabling my teams to effectively design, implement, and measure training programs for project success. Interviewed, onboarded, off-boarded, and managed 5 contractors, built consensus, calibrated design, removed blockers, and managed changing deliverable expectations of the team. Used Wagile, to project manage, the ID work for a software upgrade, and 32 deliverables on time for Pilot and Go Live with narrow and changing deadlines. Spearheaded a 50% improvement in process and procedure, piloted and onboarded tools, and drove the creation and implementation of a Statement of Work, Service Level Agreement, and Capacity Calculator. Designed and developed learning materials (ILT, VILT, eLearning, Videos, Job Aids) that connect business goals and KPIs to learning and performance goals.Tools: Spekit, Arist, Articulate 360, Vyond, Word, Excel, PDF, Snagit, ChatGPT, Jira, Canva, Docebo
EDUCATION
James Madison University
Bachelor of Arts (B.A.), Psychology / Minor: Music & Women's Studies
University of Virginia
Master of Education (M.Ed.), Administration & Supervision
ABOUT CARRIE HOOD
I bring 15 years of experience leading and scaling Learning & Development initiatives across instructional design, learning strategy, program management, and coaching. I specialize in translating business goals into impactful learning solutions while leading high-performing teams toward measurable results. I’m passionate about building learning organizations, managing complex initiatives, and developing people and programs that drive performance: As a learner-centered L&D leader, I design and oversee learning ecosystems that are intentional, inclusive, and outcome-driven. I lead the design, development, and implementation of blended learning strategies—including VILT, ILT, WBT, eLearning, job aids, and animated and immersive learning experiences—always with the end user and business impact in mind.I differentiate learning to support diverse audiences at scale, leveraging data, feedback, and best practices to ensure relevance and effectiveness. My approach prioritizes a Learner-First mindset while aligning learning solutions to organizational strategy, performance goals, and long-term capability building.My leadership style is collaborative and relationship-driven. I focus on empowering teams, partnering with stakeholders, and maintaining clear, transparent communication to ensure alignment across the entire project and program lifecycle. ’ : I have led and scaled large-scale learning initiatives, including the design and execution of a multi-year professional development conference that expanded in size, scope, and impact. I’ve overseen the creation and delivery of enterprise-level eLearning solutions supporting learners, with a strong emphasis on efficiency, effectiveness, and LMS optimization. Additionally, I’ve partnered on innovative learning solutions, including external content development for virtual reality learning products: I am committed to continuous improvement—of myself, my teams, and the learning experiences I lead. I stay current on emerging L&D trends, tools, and technologies to ensure programs remain relevant and high-impact. Above all, I deliver Learner-First, outcome-driven learning strategies that support performance, growth, and organizational success.
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