Carrie Hobt
Team Lead, Customer Success Operations @Booksy
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WORK HISTORY
Team Lead, Customer Success Operations @Booksy
Chicago, IL, US
Built and continue to lead the Data Migration function within Customer Success, overseeing the end-to-end transfer of data from 30+ competitor systems from scoping through go-live - Hired, developed, and currently manage a global team of specialists who consistently exceed KPIs and boost customer adoption and retention in a high-growth SaaS environment- Designed and continuously refine scalable workflows, playbooks, and processes that increase operational efficiency and consistency across revenue-driving teams- Partner cross-functionally with Sales, Success, and Support teams to align on customer needs, mitigate risks, ensure on-time launches, and deliver a value-driven onboarding experience- Collaborate with Product on improvement projects to optimize internal tools, resolve technical frictions, and share customer feedback to shape the product roadmap- Created and actively maintain Salesforce dashboards, reports, and automations to track customer health, standardize success metrics, and guide executive decision-making
EDUCATION
Saint Mary's College
Bachelor of Arts (B.A.), Communication and Media Studies
SSA Education Abroad, Sevilla, ES
Spanish Language
SKILLS
ABOUT CARRIE HOBT
Team Lead, Customer Success Operations @ Booksy
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