Carrie Hobt

Experience

1. Team Lead, Customer Success Operations

   Booksy

   Apr 2021 — Present · Chicago, IL, US

   Built and continue to lead the Data Migration function within Customer Success, overseeing the end-to-end transfer of data from 30+ competitor systems from scoping through go-live - Hired, developed, and currently manage a global team of specialists who consistently exceed KPIs and boost customer adoption and retention in a high-growth SaaS environment- Designed and continuously refine scalable workflows, playbooks, and processes that increase operational efficiency and consistency across revenue-driving teams- Partner cross-functionally with Sales, Success, and Support teams to align on customer needs, mitigate risks, ensure on-time launches, and deliver a value-driven onboarding experience- Collaborate with Product on improvement projects to optimize internal tools, resolve technical frictions, and share customer feedback to shape the product roadmap- Created and actively maintain Salesforce dashboards, reports, and automations to track customer health, standardize success metrics, and guide executive decision-making

Education

• Saint Mary's College

  Bachelor of Arts (B.A.), Communication and Media Studies

  2010 — 2014

• SSA Education Abroad, Sevilla, ES

  Spanish Language

  2012 — 2012

Skills

• Tutoring
• Leadership
• Microsoft Office
• Research
• Microsoft Powerpoint
• Digital Media
• Editing
• Teaching
• Time Management
• Public Speaking
• Blogging
• International Education
• Study Abroad Programs
• Community Outreach
• Microsoft Word
• Communication
• Prezi
• Supply Chain
• Intercultural Communication
• Media Studies
• Teamwork
• Spanish
• Media Relations
• Intercultural Skills
• Critical Discourse Analysis
• Logistics
• Writing
• Customer Service
• Social Networking
• Communication Theory
• Social Media
• Social Media Marketing
• Bilingual-English/Spanish
• Powerpoint
• Microsoft Excel
• Event Planning