Carrie Hawkins Nelson

About Carrie Hawkins Nelson

People-centric and metrics driven professional of Global Strategic Accounts & Customer Success leader in the technology industry who specializes in scaling SaaS companies in all stages into enterprise savvy, global and profitable organizations. • Respected for being able to balance consistent financial results with strategic thinking to elevate the customer success function into a vital component of the overall success of enterprise software organization. • Dependable member of the executive management team that fosters cross-functional collaboration with a high level of energy, passion, and an unrelenting drive to succeed and win. • Focused on building and developing a well-balanced diverse team that fosters communication, openness, and puts the team and customers first. Core Competencies *Trusted advisor to customers and colleagues with established industry expertise *Articulating value while employing consultitive selling and solution selling techniques *Accountable leader *Flexibility to understand growth stage companies and the need to adapt approach and expectations * Scaling onboarding, adoption and maximizing renewals via high quality services and support * Defining, packaging, marketing, pricing and executing on service offerings for multiple customer segments * Customer Success and Professional Services responsibility in the enterprise software business * Defining service delivery methodology, templatization and tools to shorten time to value * Driving operational efficiency and excellence * Managed CRM using Salesforce, Pardot, and Hootsuite * Grooming and mentoring diverse teams

Experience

1. Regional Vice President of Customer Success

   Candex

   Feb 2023 — Present

   Candex eliminates the hassle involved in onboarding and making payments for one-time or indirect vendors so that procurement teams and their stakeholders have more time to focus on what matters most. Business leaders get the goods and services they need to move fast. Procurement teams maintain governance and oversight. And, vendors get more opportunities and get paid fast.

Education

• McKinsey Connected Leaders Academy

  Management Accelerator Program

  2022 — 2023

• Xavier University

  Professional Development Program, Managing with Different Leadership Styles

  2017 — 2017

• University of Cincinnati

  Bachelor of Science in Education, Health Promotions

  1995 — 1999

• SIG University

  Certified Supplier Management Professional

  2018 — 2018

• Xavier University

  Professional Development Program, Strengths-Based Leadership

  2017 — 2017